Privacy Policy

Information collected

We may collect name, business email, company, region, inquiry topic, and technical details voluntarily provided through forms or correspondence.

Technical details may include water analysis, asset type, current treatment program, annual consumption, intended product use, regulatory jurisdiction, preferred packaging, and document requirements. Users should avoid submitting confidential plant data unless it is necessary for the requested review.

How information is used

Information is used to route SDS requests, technical reviews, supply questions, and service follow-up. It may be shared with appropriate internal specialists or authorized regional service partners.

For example, an SDS request may be routed to product stewardship, while a corrosion issue may be routed to technical service and a regional account team. Information may also be used to improve inquiry routing, maintain customer support records, and document whether a response was commercial, regulatory, or technical in nature.

Retention

Inquiry records may be retained for business continuity, safety documentation, and customer support history, subject to applicable law and internal controls.

Retention periods can vary by record type. Safety-related correspondence, regulatory document requests, and supply contract discussions may need to be retained longer than general marketing inquiries because they support traceability and responsible product stewardship.

Your choices

You may request correction, deletion, or restriction of personal data where required by applicable privacy law. Contact us through the form on this site for privacy requests.

If a request relates to technical or safety records, Veolia may need to keep limited information where retention is required for legal, compliance, or product stewardship reasons. Marketing communications can be declined or stopped without affecting the handling of a separate SDS or technical support inquiry.

Security and international routing

Reasonable administrative and technical controls are used to protect business inquiry information. Because industrial customers often operate across regions, an inquiry may be routed internationally to the specialist best able to answer it. Such routing is limited to business support purposes and depends on the nature of the request.